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The collapse of Anthony Jones (UK) Limited highlights why financial resilience, credit control, governance and wind-down planning matter for insurance brokers. This article explores key questions brokers should ask about financial health, operational resilience and preparedness for unexpected disruption.

The latest FSCS data shows a reassuring picture for insurance brokers, but low compensation costs don’t mean low risk. Discover the key compliance and resilience lessons for brokers.

ISO 27001 is about more than technology, policies and certification. A successful Information Security Management System (ISMS) depends on leadership, culture and ongoing commitment. When senior management actively owns information security, it becomes part of everyday business rather than simply an audit requirement. Discover why leadership is key to building an effective, continually improving ISMS.

For many brokers, vulnerability information can end up recorded across client notes, diary entries, event notes or even sticky notes. But is that information actually helping your team provide the right support to customers?

Is your ISO 27001 internal audit a yearly scramble or a valuable tool for improvement? Explore how spreading audits throughout the year can strengthen your ISMS and give your business greater confidence.

Earlier this year, we sent out an update looking at the Which? Super Complaint and the FCA’s response. The FCA continues to focus on customer outcomes and, in it’s latest questionnaire being sent to brokers, the FCA is looking particularly at ‘Consumer Understanding’.

There has been some useful feedback from the FCA recently which gives an insight into what they are currently considering, and how that may impact on you. In a recent interview, Nikhil Rathi set out the FCA’s current thinking across premium finance, enforcement, commissions and regulatory approach. We’ve summarised the key points.

The FCA has published its Policy Statement PS25/19: Improving the Complaints Reporting process

Following on from their Consultation Paper last year (cp25-12.pdf), and as outlined in our email in August last year, the FCA has published its Policy Statement PS25/21: Simplifying the insurance rules

On 23rd September 2025, in response to a report issued by the FCA in July 2025, the consumer body Which? raised a super-complaint with the FCA about outcomes received by consumers making home and travel insurance claims. On December 2025, the FCA issued its 38-page response. While the complaint and subsequent response may not have any direct implications for you, we’ve shared some of the information provided by the FCA to highlight things that the regulator is doing in its day to day operations that don’t always make the headlines, and what is shaping their approach.